Symons Gate Homeowners Association Privacy Policy

The Symons Gate Homeowners Association’s Privacy Policy is our commitment to respect and protect your personal information. Under privacy protection law, “personal information” includes almost all information that can be used to identify an individual.

We want you to know why we need your personal information, how personal information is protected, and how you can access or correct your personal information in our custody or under our control. Our privacy policy is a promise to you, not just a legal obligation.

The Symons Gate Homeowners Residents Association is a private, not-for-profit company operated for the exclusive and long-term benefit of all residents of Symons Gate. The Association owns and operates various subdivision amenities, operating costs of which are paid for by all residents through the assessment of an annual fee. Membership in the Association, which includes the mandatory obligation for payment of fees, is automatic and registered on all lot titles for all residents of Symons Gate.

We collect personal information from you directly, or from developers or builders in Symons Gate, realtors on resale homes, lawyers or the Land Titles Office. This information could be collected in person, over the telephone, through the mail or by electronic means.

In accordance with requirements of the Companies Act, the Symons Gate Homeowners Association must maintain a member registry of names, addresses and membership status in order to advise of the Annual General Meeting and to send renewal notices for the annual rent charge. Pursuant to a contract with the Symons Gate Homeowners Association, the member registry is currently maintained and administrated by Brookfield Residential.

In addition to this required information, there are other types of personal information that the Symons Gate Homeowners Association may collect in order to serve you better, including the following:

  • additional contact information such as phone number, fax number and/or e-mail address.
  • information gathered in questionnaires, community surveys or contests, or inquiries into our services offered.

If you have not restricted your consent, from time to time we may disclose the contact information of members to trusted third parties in order to inform you of services that we offer (or that we jointly offer those third parties) and that we believe may be of interest to you. This additional personal information may be used to:

  • understand your needs,
  • inform you about our services, programs and facilities that we believe may be of interest to you, (for example , community programs and concierge type services, etc.),
  • administer, implement and perform our services.

The Symons Gate Homeowners Association believes you would expect us to contact you to advise you of new and existing services and benefits that may be of interest to you. If you do not want us to collect, use or disclose personal information for these additional purposes, please contact the Symons Gate Homeowners Association Privacy Officer by one of the means set out below.

The Symons Gate Homeowners Association only collects, uses or discloses personal information for purposes we believe you would consider appropriate under the circumstances. Your knowledge and consent are required for the collection, use or disclosure of your personal information, except as set out in this Privacy Policy.

Unless you contact us to inform us otherwise, we will consider that you have consented to our continued use and disclosure of your information for these purposes.

However, in certain circumstances the Symons Gate Homeowners Association may disclose information to meet legal or regulatory requirements without your consent, including:

  • collection of memberships in arrears,
  • to a lawyer or to comply with a court order or subpoena,
  • to a person authorized by law, such as the police or certain government agencies, and
  • in emergency situations in which a person’s life, health or safety is endangered.

Except as set out in this policy, or as required by law, The Symons Gate Homeowners Association does not sell or disclose any of your personal information to any other organization.

We require any third parties to whom we disclose personal information, including Brookfield Residential, to have a policy in place that complies with the requirements of the applicable federal or provincial privacy legislation in Canada, including a commitment not to sell or otherwise disclose your personal information.

Your personal information is retained as long as you are a registered resident of Symons Gate.

We protect your personal information by using safeguards appropriate to the sensitivity of the information, including physical, administrative and electronic controls to minimize the risk of unauthorized access, use or disclosure of, or to, your personal information.

We commit to train our employees to appreciate the importance of the privacy of personal information and the provisions of this policy apply to them as conditions of their employment.

You have the right to access your personal information that is in our custody, subject only to certain legal restrictions. A reasonable fee for providing access to your personal information may be charged, but only after first advising you of the approximate cost ahead of time.

The Symons Gate Homeowners Association strives to ensure that all personal information in our custody is accurate and up-to-date. We will make every effort to update our records as required, however we do need your help. Should any of your personal information need to be amended to reflect a change in your situation, please advise us and we will update or adjust our records accordingly.

Access or correction requests must be made in writing and should provide sufficient detail of the nature and scope of your request.

Our Privacy Officer will assist with your access or correction request, respond in a timely manner, advising whether your request will be granted and explain the reasons for the refusal, if any part of the request is refused.

For further information about what your rights are under Alberta’s Personal Information Protection Act, please visit:

If you wish to review or verify the personal information in your file, you can do so by contacting us at the following address:

Attention:Symons Gate Homeowners Association Privacy Officer
Address:Symons Gate Homeowners Association
4906 Richard Road SW
Calgary, Alberta
T3E 6L1
Telephone:(403) 516-8860
Fax:(403) 231-8960

Contact Information

Symons Gate Homeowners Association
c/o Cranston Residents Association
11 Cranarch Road SE
Calgary, AB T3M 0S8

Phone: 403-781-6614


Office Location

Office Hours

Monday to Friday:
9:00am – 5:00pm
Closed all Stat holidays